Supra Experiencing Wireless Updates

Incident Report for NNRMLS

Monitoring

This is a long-running incident, and it remains on our status page as a service announcement to members of NNRMLS and for informational purposes.

Posted Aug 16, 2023 - 09:11 PDT

Investigating

Supra has identified an issue affecting wireless updates. Some users are unable to update their key in the eKEY app. If you are experiencing this issue, you must reset the eKEY app by following these steps:

Tap on “MORE” in the lower right-hand corner of the eKEY app home screen.
Choose "ABOUT eKEY APP" at the top of the menu.
On the next screen, tap on "RESET AUTHORIZATION."
Tap on the red button that says "YES, RESET AUTHORIZATION" to confirm.
Follow the prompts to obtain an authorization code and activate your key.
Thank you for your patience,
Supra Support Team & NNRMLS Teams

Posted Nov 02, 2022 - 15:54 PDT

This incident affects: Supra.