Identified - Four forms in TransactionDesk are exhibiting programming errors on their signature pages.
*Both the "Property Management Drug Free Housing Addendum" and the "Owner/Tenant Drug Free Housing Addendum" exhibit the following autofill errors: The "Managing Licensee’s License #" field populates with the “Selling Agent,” and the [managing] "Brokers Name" field populates with the “Selling Broker.” This is not the intended autofill behavior for these signature lines.
*The "Exclusive Right to Sell Contract" form exhibits the following autofill error on all four Seller signature lines on page 5: The field that is intended to place the seller's printed name below the signature line currently places the seller's name printed name on top of the signature line thereby leaving half the space for the actual signature.
*The "Duties Owed by a Nevada Real Estate Licensee" form exhibits the following autofill errors: a. The fields that appear at the bottom of the form that are intended to place the seller's and the buyer's printed name below the signature line currently places the seller's and/or buyer's name printed name on top of the signature line, thereby leaving half the space for the actual signature. b. At the top of the Duties Owed form, several of the fields intended to auto-populate (from contacts) are not auto-populating correctly.
Sierra Nevada REALTORS® is working with Lone Wolf (parent company of TransactionDesk) to resolve these programming errors, and NNRMLS will continue to monitor the issue and post updates here as we receive them. Click Subscribe to Updates to receive text and email updates as we post them. (During regular business hours, contact NNRMLS for support at (775) 823-8838. For after-hours support, contact TransactionDesk at 800-668-8768.)
Feb 09, 2024 - 16:51 PST
*Both the "Property Management Drug Free Housing Addendum" and the "Owner/Tenant Drug Free Housing Addendum" exhibit the following autofill errors: The "Managing Licensee’s License #" field populates with the “Selling Agent,” and the [managing] "Brokers Name" field populates with the “Selling Broker.” This is not the intended autofill behavior for these signature lines.
*The "Exclusive Right to Sell Contract" form exhibits the following autofill error on all four Seller signature lines on page 5: The field that is intended to place the seller's printed name below the signature line currently places the seller's name printed name on top of the signature line thereby leaving half the space for the actual signature.
*The "Duties Owed by a Nevada Real Estate Licensee" form exhibits the following autofill errors: a. The fields that appear at the bottom of the form that are intended to place the seller's and the buyer's printed name below the signature line currently places the seller's and/or buyer's name printed name on top of the signature line, thereby leaving half the space for the actual signature. b. At the top of the Duties Owed form, several of the fields intended to auto-populate (from contacts) are not auto-populating correctly.
Sierra Nevada REALTORS® is working with Lone Wolf (parent company of TransactionDesk) to resolve these programming errors, and NNRMLS will continue to monitor the issue and post updates here as we receive them. Click Subscribe to Updates to receive text and email updates as we post them. (During regular business hours, contact NNRMLS for support at (775) 823-8838. For after-hours support, contact TransactionDesk at 800-668-8768.)
Feb 09, 2024 - 16:51 PST
Monitoring - This is a long-running incident, and it remains on our status page as a service announcement to members of NNRMLS and for informational purposes.
Aug 16, 2023 - 09:11 PDT
Aug 16, 2023 - 09:11 PDT
Investigating - Supra has identified an issue affecting wireless updates. Some users are unable to update their key in the eKEY app. If you are experiencing this issue, you must reset the eKEY app by following these steps:
Tap on “MORE” in the lower right-hand corner of the eKEY app home screen.
Choose "ABOUT eKEY APP" at the top of the menu.
On the next screen, tap on "RESET AUTHORIZATION."
Tap on the red button that says "YES, RESET AUTHORIZATION" to confirm.
Follow the prompts to obtain an authorization code and activate your key.
Thank you for your patience,
Supra Support Team & NNRMLS Teams
Nov 02, 2022 - 15:54 PDT
Tap on “MORE” in the lower right-hand corner of the eKEY app home screen.
Choose "ABOUT eKEY APP" at the top of the menu.
On the next screen, tap on "RESET AUTHORIZATION."
Tap on the red button that says "YES, RESET AUTHORIZATION" to confirm.
Follow the prompts to obtain an authorization code and activate your key.
Thank you for your patience,
Supra Support Team & NNRMLS Teams
Nov 02, 2022 - 15:54 PDT
About This Site
Thank you for visiting the NNRMLS status page. Below you can see the current status as well as a 90 day back view for each of our services. You can also find current or historical incidents and maintenance below the listed services. If you are encountering an issue that is not listed in the incident section please call us at 775-823-8838.
NNRMLS Member Launchpad
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Operational
Paragon
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Operational
TransactionDesk
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Degraded Performance
Phone Systems
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NNRMLS Member Website
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NNRMLS Website
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Trakstar - On-Demand Training
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Homesnap
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ShowingTime
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Cloud CMA
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MLS Pay
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Domus Analytics - Market Insights
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