Update - Message from ShowingTime: The issues we reported on April 29 with AT&T blocking text messages from ShowingTime is unfortunately still ongoing. However, as we monitor we have found that there are currently fewer people affected than there were initially, so they are making progress towards correcting this.

For those who are inquiring about SMS notifications, we still recommend they download the app to receive push notifications for their ShowingTime activities so they don't miss any notices or action items while we work with the vendor.

May 5, 09:45 PDT
Update - ShowingTime sent the update below on Friday, April 30 at approximately 11:15 am:

As an update to the notice we posted yesterday, April 29th, regarding issues with AT&T rejecting text messages from ShowingTime, we are still working with the carrier.

Unfortunately, we have determined that the issues appear to span additional carriers that share the same AT&T network, such as:
• Cricket
• FreeUP Mobile
• Good2Go Mobile
• H2O Wireless
as well as some subscribers that share services with AT&T (this varies based on geography and availability) where they are in use in conjunction with T-Mobile, Verizon, and Sprint.

As always, we suggest your members download the ShowingTime mobile app if possible, as this allows you to bypass any provider issues that can occur with email clients and SMS carriers since push notifications in the mobile app are not affected.

We will continue to update you as we learn more about this issue, progress as it is made by the carrier, as well as a resolution once this is corrected by AT&T. While this is out of our control, we do understand the impact this has and we apologize for the inconvenience this causes you and your members.

May 1, 09:32 PDT
Identified - ShowingTime emailed NNRMLS the message below on 4/29/2022 at 9:43 a.m.:

We are emailing to notify you we are receiving reports that a small percentage of ShowingTime text messages sent to AT&T customers are being blocked/filtered by AT&T.

We are following up with the carrier directly for resolution and will keep you updated.

As always when there is an outside carrier issue, we encourage your members to download the ShowingTime mobile app, if possible. The mobile app offers many more features than SMS including instant “push” notifications that cannot be blocked and are impervious to any SPAM filters or carrier issues. This helps ensure showing appointments and feedback aren’t missed.

Apr 28, 10:26 PDT

About This Site

Thank you for visiting the NNRMLS status page. Below you can see the current status as well as a 90 day back view for each of our services. You can also find current or historical incidents and maintenance below the listed services. If you are encountering an issue that is not listed in the incident section please call us at 775-823-8838.

NNRMLS Member Launchpad ? Operational
90 days ago
100.0 % uptime
Today
Paragon ? Operational
90 days ago
100.0 % uptime
Today
TransactionDesk ? Operational
90 days ago
99.5 % uptime
Today
Phone Systems ? Operational
90 days ago
99.94 % uptime
Today
NNRMLS Member Website ? Operational
90 days ago
100.0 % uptime
Today
NNRMLS Website ? Operational
90 days ago
99.99 % uptime
Today
Trakstar - On-Demand Training ? Operational
90 days ago
100.0 % uptime
Today
Homesnap Operational
90 days ago
100.0 % uptime
Today
ShowingTime Degraded Performance
90 days ago
100.0 % uptime
Today
Cloud CMA ? Operational
90 days ago
100.0 % uptime
Today
Supra ? Operational
90 days ago
100.0 % uptime
Today
MLS Pay ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Paragon MLS, including Paragon Connect, will be down from Tuesday, May 24 at 10 p.m. to Wednesday, May 25 at 6 a.m. This scheduled outage is for planned maintenance and enhancements to the system. During this time you will not be able to access your Paragon MLS system.

Paragon and Paragon Connect will be unavailable during this window.

Please plan accordingly. To follow this in real-time, click Subscribe to Updates above.

Posted on Apr 28, 09:09 PDT
TransactionDesk will be down from May 31 at 7 p.m. until June 1 at 3 a.m. This scheduled outage is for planned maintenance and enhancements to the system. During this time you will not have access to your TransactionDesk and Authentisign platforms. To follow this issue in real time click here for the NNRMLS Status Page.
Posted on May 18, 12:17 PDT
Past Incidents
May 19, 2022

No incidents reported today.

May 18, 2022
Completed - The scheduled maintenance has been completed.
May 18, 04:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 17, 22:01 PDT
Scheduled - Paragon MLS, including Paragon Connect, will be down from Tuesday, May 17 at 10 p.m. PT to Wednesday, May 18 at 4 a.m. PT. This scheduled outage is for planned maintenance and enhancements to the system. During this time you will not be able to access your Paragon MLS system.

Paragon, Paragon Connect, PXL, RETS, and BKFS Hosted LAMPS Products will be unavailable during this window.

Please plan accordingly. To follow this in real-time, subscribe to updates.

May 17, 08:42 PDT
May 17, 2022
Postmortem - Read details
May 18, 09:21 PDT
Resolved - These incidents have been resolved.
May 17, 17:01 PDT
Investigating - Paragon MLS's parent company (Black Knight) sent NNRMLS the following email on May 17, 2022, at approximately 3 pm PST:

We have received reports of intermittent issues that affected the following areas within the Paragon MLS System.
• Intermittent Listing Photo Issues
• Duplicate Copies of Newly Entered Listings
• PowerSearch Not Returning Consistent Results
NOTE: This did not affect all databases in the same way and for those that were impacted, the issues appear to be small in number and we are still reviewing the situation.
Black Knight teams are actively engaged and working to identify the root cause and resolution.

Additional updates will be provided as they become available.

NOTE to NNRMLS Members: Subscribe to Updates to follow this issue in real-time.

May 17, 16:15 PDT
May 16, 2022

No incidents reported.

May 15, 2022

No incidents reported.

May 14, 2022

No incidents reported.

May 13, 2022

No incidents reported.

May 12, 2022

No incidents reported.

May 11, 2022

No incidents reported.

May 10, 2022

No incidents reported.

May 9, 2022

No incidents reported.

May 8, 2022

No incidents reported.

May 7, 2022

No incidents reported.

May 6, 2022

No incidents reported.

May 5, 2022

Unresolved incident: AT&T blocking a small percentage of ShowingTime SMS messages.