Investigating - Supra has identified an issue affecting wireless updates. Some users are unable to update their key in the eKEY app. If you are experiencing this issue, you must reset the eKEY app by following these steps:

Tap on “MORE” in the lower right-hand corner of the eKEY app home screen.
Choose "ABOUT eKEY APP" at the top of the menu.
On the next screen, tap on "RESET AUTHORIZATION."
Tap on the red button that says "YES, RESET AUTHORIZATION" to confirm.
Follow the prompts to obtain an authorization code and activate your key.
Thank you for your patience,
Supra Support Team & NNRMLS Teams

Nov 02, 2022 - 15:54 PDT

About This Site

Thank you for visiting the NNRMLS status page. Below you can see the current status as well as a 90 day back view for each of our services. You can also find current or historical incidents and maintenance below the listed services. If you are encountering an issue that is not listed in the incident section please call us at 775-823-8838.

NNRMLS Member Launchpad ? Operational
90 days ago
100.0 % uptime
Today
Paragon ? Operational
90 days ago
100.0 % uptime
Today
TransactionDesk ? Operational
90 days ago
99.74 % uptime
Today
Phone Systems ? Operational
90 days ago
99.95 % uptime
Today
NNRMLS Member Website ? Operational
90 days ago
99.99 % uptime
Today
NNRMLS Website ? Operational
90 days ago
100.0 % uptime
Today
Trakstar - On-Demand Training ? Operational
90 days ago
100.0 % uptime
Today
Homesnap Operational
90 days ago
100.0 % uptime
Today
ShowingTime Operational
90 days ago
100.0 % uptime
Today
Cloud CMA ? Operational
90 days ago
98.62 % uptime
Today
Supra ? Operational
90 days ago
99.91 % uptime
Today
MLS Pay ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Chargebee Infrastructure Maintenance Could Impact MLS Pay Apr 15, 2023 21:30 - Apr 16, 2023 00:30 PDT
Chargebee Infrastructure Maintenance Could Impact MLS Pay
Chargebee, the vendor NNRMLS uses to power its MLS Pay service will perform scheduled infrastructure maintenance in its US data center starting April 15 at 9:30 pm and concluding on April 16 at 12:30 am. During this maintenance window your ability to access NNRMLS' MLS Pay service may be affected.
Please plan accordingly. Subscribe to updates from this page to follow this maintenance event in real-time.

Posted on Mar 29, 2023 - 11:33 PDT
Past Incidents
Mar 30, 2023

No incidents reported today.

Mar 29, 2023

No incidents reported.

Mar 28, 2023

No incidents reported.

Mar 27, 2023

No incidents reported.

Mar 26, 2023

No incidents reported.

Mar 25, 2023

No incidents reported.

Mar 24, 2023

No incidents reported.

Mar 23, 2023

No incidents reported.

Mar 22, 2023
Completed - The scheduled maintenance has been completed.
Mar 22, 04:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 22:00 PDT
Update - We will be undergoing scheduled maintenance during this time.
Mar 16, 10:01 PDT
Scheduled - Paragon MLS, including Paragon Connect, will be down from Tuesday, March 21 at 10 p.m. until Wednesday, March 22 at 4 a.m. This scheduled outage is for planned maintenance and enhancements to the system. During this time you will not be able to access your Paragon MLS system.

Paragon, Paragon Connect, PXL, RETS, and BKFS Hosted LAMPS Products will be unavailable during this window.

Please plan accordingly. To follow this in real-time, subscribe to updates.

Mar 15, 09:59 PDT
Mar 21, 2023
Resolved - This incident has been resolved.
Mar 21, 16:17 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 21, 14:56 PDT
Investigating - We are receiving reports of Members being redirected to the Paragon login page after logging into the Launchpad and clicking the Paragon icon. Please use your Launchpad credentials to log in to Paragon. We are working with our vendor partner to resolve this issue as quickly as possible.
Mar 21, 14:31 PDT
Postmortem - Read details
Mar 21, 09:41 PDT
Resolved - The vendor announced that this issue is now resolved. Original incident: We are receiving reports about Collab Link and other "shortened URLs" not functioning. Users are presented with a page stating that the site cannot be reached. We are aware of the issue, and we are working with our vendor partners to resolve this as quickly as possible.
Mar 21, 08:30 PDT
Mar 20, 2023

No incidents reported.

Mar 19, 2023

No incidents reported.

Mar 18, 2023

No incidents reported.

Mar 17, 2023

No incidents reported.

Mar 16, 2023

No incidents reported.