All Systems Operational

About This Site

Thank you for visiting the NNRMLS status page. Below you can see the current status as well as a 90 day back view for each of our services. You can also find current or historical incidents and maintenance below the listed services. If you are encountering an issue that is not listed in the incident section please call us at 775-823-8838.

Uptime over the past 90 days. View historical uptime.
NNRMLS Member Launchpad ? Operational
90 days ago
99.98 % uptime
Today
Paragon ? Operational
90 days ago
99.64 % uptime
Today
TransactionDesk ? Operational
90 days ago
99.91 % uptime
Today
Phone Systems ? Operational
90 days ago
100.0 % uptime
Today
NNRMLS Member Website ? Operational
90 days ago
99.4 % uptime
Today
NNRMLS Website ? Operational
90 days ago
100.0 % uptime
Today
Mindflash - On-Demand Training ? Operational
90 days ago
100.0 % uptime
Today
Homesnap Operational
90 days ago
100.0 % uptime
Today
ShowingTime Operational
90 days ago
100.0 % uptime
Today
Cloud CMA ? Operational
90 days ago
100.0 % uptime
Today
Supra ? Operational
90 days ago
100.0 % uptime
Today
MLS Pay ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
Scheduled downtime maintenance for Paragon MLS on Sept 28 and 29 Sep 28, 22:00 - Sep 29, 04:00 PDT
Paragon MLS, including Paragon Connect, will be down from Sept 28 at 10 pm until Sept 29 at 4 am. This scheduled outage is for planned maintenance and enhancements to the system. During this time you will not be able to access your Paragon MLS system. Please plan accordingly. To follow this issue in real-time click Subscribe to Updates.
Posted on Sep 22, 16:06 PDT
Past Incidents
Sep 23, 2021

No incidents reported today.

Sep 22, 2021
Performance Issue Related to RETS Server
Resolved - The issue reported earlier today regarding RETS performance and stability has been resolved. RETS vendors should now be seeing decreased latency and increased performance as of a short while ago.
While the ultimate root cause is still under investigation, Black Knight says they have identified a key function and taken steps to alleviate the situation for the users.
Further updates will be provided as soon as available or as needed.
Sep 22, 10:55 PDT
Update - We are continuing to investigate this issue.
Sep 22, 08:37 PDT
Investigating - Black Knight has received reports of delayed responses from the RETS server that vendors access. BK teams say they are investigating and have been able to duplicate the issue. Black Knight is the parent company of Paragon MLS.
Note: Unlike previous reports, BK does not currently have reports of actual errors, just that the RETS server is responding more slowly than normal and is leading to some processes to timeout for vendors.
Good News: There does not appear to be any impact to the Paragon Suite of Products at this time. User experiences in Paragon and Paragon Connect are NOT impacted.
Things to consider: However, an outage to RETS can affect the currency of the MLS data that other vendors receive from Black Knight/Paragon like Homesnap, TransactionDesk and Cloud CMA. We are still looking into how this incident might affect this aspect of your services.
All Black Knight teams are fully engaged in troubleshooting and correcting this issue.
Further updates will be provided as soon as available.
Sep 22, 08:36 PDT
Sep 21, 2021
RETS Vendors Receiving Errors When Querying Data
Postmortem - Read details
Sep 21, 08:40 PDT
Resolved - We have just received word from Black Knight that this issue is now resolved.
Sep 21, 08:21 PDT
Investigating - We have received reports that RETS vendors are unable to log into Black Knight's RETS servers. Black Knight is the parent company of Paragon MLS. Vendors are receiving a "Service Unavailable" message when attempting to access the RETS links. Black Knight has notified us that they have duplicated the issue and are investigating and all of their teams are fully engaged in identifying and correcting the issue.
FYI: The Paragon suite of products is unaffected by this issue. Paragon and Paragon Connect remain available with no impact for those users.
However, an outage to RETS can affect the currency of the MLS data that other vendors receive from Black Knight/Paragon like Homesnap, TransactionDesk and Cloud CMA. We are still looking into how this incident is affecting this aspect.
Further updates will be provided as soon as available. Click subscribe to updates to be notified of changes to this incident in real-time.
Sep 21, 08:12 PDT
Scheduled ShowingTime Maintenance
Completed - The scheduled maintenance has been completed.
Sep 21, 02:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 20, 21:02 PDT
Scheduled - ShowingTime will be conducting routine maintenance from Monday, September 20 at 9 p.m. PST to Tuesday, September 21 at 2 a.m. PST.

During this time, you may experience a brief interruption to your ShowingTime showing services. Though we anticipate that any disruption would last only a few minutes, we nevertheless encourage you to adjust your usage of your ShowingTime services to accommodate this planned maintenance.

Click subscribe to updates for real-time reporting of this event.
If you have any questions, feel free to reach out to the NNRMLS support team at support@nnrmls.com
Aug 24, 11:21 PDT
Sep 20, 2021
Sep 19, 2021

No incidents reported.

Sep 18, 2021

No incidents reported.

Sep 17, 2021

No incidents reported.

Sep 16, 2021

No incidents reported.

Sep 15, 2021

No incidents reported.

Sep 14, 2021
Members using TransactionDesk in Chrome will see mobile version
Resolved - Lone Wolf, parent to TransactionDesk has resolved the challenge with a third-party plugin in TransactionDesk in which Chrome was displaying the program in mobile view.

To ensure they have received the update resolving this challenge, users will need to clear their cookies in Chrome. Here is how they can do that (instructions have also been shared within the product):
• Select the lock icon to the left of the URL near the top of the browser
• Select ‘cookies’
• Select ‘pr.transactiondesk.com’ and hit ‘remove’
• If you see transactiondesk.com, please select that option and hit remove as well
• Finally, refresh the page and login again to have your view return to normal
Lone Wolf apologizes for the inconvenience and thanks you for your patience.
Sep 14, 17:19 PDT
Identified - Due to a challenge with a third-party plugin, the newest version of Chrome is detected as a mobile application and is displaying TransactionDesk in mobile view. If you are experiencing this challenge with Chrome, please use a different browser. Firefox, Edge and Safari are all acceptable alternatives.

Lone Wolf, the parent of TransactionDesk, is working on a resolution to be deployed today and there may be some system slowness as a result. Lone Wolf apologizes for the inconvenience and thanks you for your patience as they work to resolve this challenge.
NNRMLS is aware that its partners at LoneWolf are working hard to resolve this issue and we will update all of our members as we receive more information via this Status Page. Click subscribe to updates for real-time info.
Sep 14, 11:55 PDT
Scheduled ShowingTime Maintenance
Completed - The scheduled maintenance has been completed.
Sep 14, 01:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 00:00 PDT
Scheduled - ShowingTime will be conducting routine maintenance on Tuesday, September 14, 2021 between 12 a.m. PST – 1 a.m. PST.

During this time, you may experience a brief interruption to your ShowingTime showing services. Though we anticipate that any disruption would last only a few minutes, we nevertheless encourage you to adjust your usage of your ShowingTime services to accommodate this planned maintenance.

Click subscribe to updates for real-time reporting of this event.
If you have any questions, feel free to reach out to the NNRMLS support team at support@nnrmls.com
Aug 24, 11:18 PDT
Sep 13, 2021

No incidents reported.

Sep 12, 2021

No incidents reported.

Sep 11, 2021

No incidents reported.

Sep 10, 2021

No incidents reported.

Sep 9, 2021

No incidents reported.

← Incident History Powered by Atlassian Statuspage